Certification Program

   Read more   
Major areas to be covered:

Sl No	Title	Document type	Description
1	Instructor’s Guide	Word Document	51 pages
2	Participants Workbook	Word Document	40 Pages
3	Self Study Guide	Word Document	44 Pages
4	PowerPoint Presentation	PowerPoint file	1 file covering all topic
5	Pre Test question	Word Document	1 Copy
6	Post Test Question	Word Document	1 Copy
7	Answer Key for Pre & Post Test	Word Document	1 Copy
8	Pre-Assignment	Word Document	Standard version
9	Exercises & Activities	Word Document	Topic wise
10	Guideline to run exercises	Word Document	Exercise wise
11	Session Plan	Word Document	Standard Version
12	Quick Reference Guide	Word Document	Standard Version
13	Course Evaluation Format	Word Document	Standard version
14	Personal Action Plan Format	Word Document	Standard Version

Details:

Introduction about Program:

 

If you’ve ever had an awkward moment where:

• You aren’t sure which fork to use,
• You don’t know which side plate is yours,
• You’ve ever had to make small talk with a Very Important Person and been lost for words…

 

Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make.

 

This one-day workshop will help you handle most of those socially difficult moments. You’ll have an extra edge in areas that you may not have given a lot of thought of until now.

 

This one-day workshop will help you teach participants how to:

• Network effectively, including making introductions, shaking hands, and using business cards appropriately
• Dress appropriately for every business occasion
• Feel comfortable when dining in business and formal situations
• Feel more confident about your business communication in every situation
• Develop that extra edge to establishes trust and credibility

Brief about the documents included in the Package:

• Instructor’s Guide: Contains all textbook information plus this preface, icebreakers, activities, delivery tips, and more!
• Participant’s Workbook: Contains material explanations covered in the workshop along with exercise and activity details
• Self-study Guide: Contains details of topics covered in the workshop for self understanding.
• Pre-Assignment: Task for participants to complete before the workshop to get them thinking about the learning that will take place.
• PowerPoint Slides: PowerPoint presentation highlighting talking points in the course.
• Quick Reference Guide: Two-page cheat sheet of tips and facts covered in the course.
• Outline: Word document that outlines the overview and objectives of the course and summarizes each session to be covered.
• Exercise & Activities: Contain different exercises and activities to ensure learning as well as energizing the delegates.
• Guideline to run exercises: In the Instructor’s guide you will find all detail guideline to run exercises and activities.
• Session Plan: Contains time wise session plan.
• Course Evaluation: Contains some standard and course related question to evaluate the course.
• Personal Action Plan: Contain a format where Participants can prepare Personal Action Plan for applying learning from the program.

 

Brief about Contents:

 

Course Overview: You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

 

Business Etiquette Basics : To begin, participants will explore what etiquette is all about and what role manners play.

 

Test Your Business Etiquette: As a pre-assignment, participants were asked come up with at least five examples of etiquette that they see at work or at home. During this session, we will review their examples; be prepared for some debate!

 

The Handshake: During the important first few minutes of a new relationship, a handshake is usually the only physical contact between two people. In this session, we will discuss and demonstrate the five factors of a good handshake.

 

Business Card Etiquette: The exchange of business cards is a common ritual when meeting a new person. We will discuss some things to keep in mind when giving and receiving business cards.

 

The Skill of Making Small Talk: Being able to small-talk successfully is one of the most crucial skills a businessperson can develop, but it’s also one of the hardest. We’ll discuss some basic do’s and don’t’s of small talk.

 

Do You Remember Names?: There are four keys to remembering names. In this session, we will discuss and practice each of them.

 

Making that Great First Impression: During this session, we will discuss some ways that participants can make sure their first impression is perfect.

 

Dress for Success: It’s always difficult to know just how to dress, particularly if you’re meeting new people. We will cover some basic guidelines and the details of particular dress codes.

 

Business Dining: This session will focus on the do’s and don’t’s of business lunches. If possible, we recommend that you have participants practice an actual business lunch.

 

E-mail and Telephone Etiquette: How a businessperson presents themselves over the phone and via e-mail is just as important as their in-person impression. We’ll discuss some key points of telephone and e-mail manners in both a small group and a large group setting. We’ll also talk about thank-you notes.

 

Workshop Wrap-Up: At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

 

Certification:

 

Certificate of achievement: Delegates need to qualify [70% marks] in the exam to get Certificate of Achievement. As this course is endorsed by International Professional Accreditation Council [IPAC], the certificate will also contain the endorsed logo of IPAC. No additional fee is required for exam or certification.

 

Copyright

 

All rights reserved world-wide under International Bangladesh copyright agreements. No part of this document can be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without the prior written permission of World Academy for Research & Development [WARD]. Only the delegate who purchased this licensed version [one license] can use for his or her self-development purpose or can use in training programs to be facilitated by the respective license holder.

 

Courseware Version: 3.0

 

   Read more   
Major areas to be covered:

Sl No	Title	Document type	Description
1	Instructor’s Guide	Word Document	69 pages
2	Participants Workbook	Word Document	58 Pages
3	Self Study Guide	Word Document	72 Pages
4	PowerPoint Presentation	PowerPoint file	1 file covering all topic
5	Pre Test question	Word Document	1 Copy
6	Post Test Question	Word Document	1 Copy
7	Answer Key for Pre & Post Test	Word Document	1 Copy
8	Pre-Assignment	Word Document	Standard version
9	Exercises & Activities	Word Document	Topic wise
10	Guideline to run exercises	Word Document	Exercise wise
11	Session Plan	Word Document	Standard Version
12	Quick Reference Guide	Word Document	Standard Version
13	Course Evaluation Format	Word Document	Standard version
14	Personal Action Plan Format	Word Document	Standard Version

Details:

Brief about the Program:

 

‘Bad bosses’. Almost everyone has had at least one in their working career. You do not want to be the bad boss in your work environment, the one who causes good employees to cringe when you enter the room. Or worse yet, you do not want to be the one who causes good people to leave the company. You want to be the type of manager that employees are willing to go the extra mile for. You want to nurture and inspire your team, giving them the confidence to do their jobs well. You want to provide guidance and motivation, while showing integrity and modeling the behaviors you want to see in your team. You want to be more than a boss, you want to be a leader. This one-day course will arm you with the tips and general information you need to enhance your skills and transform from a boss to a great leader. 

 

What Will Participants Learn?

• Know the differences between good and bad bosses
• Understand how those who hold management positions can develop into good leaders
• Recognize characteristics of good leaders
• Know the elements of leading by example
• Comprehend how to use common sense in workplace dealings
• Know why it is important to use clear communication techniques
• Understand the importance of providing effective feedback
• Understand how to apply emotional intelligence to your dealings with others

Brief about the documents included in the Package:

• Instructor’s Guide: Contains all textbook information plus this preface, icebreakers, activities, delivery tips, and more!
• Participant’s Workbook: Contains material explanations covered in the workshop along with exercise and activity details
• Self-study Guide: Contains details of topics covered in the workshop for self understanding.
• Pre-Assignment: Task for participants to complete before the workshop to get them thinking about the learning that will take place.
• PowerPoint Slides: PowerPoint presentation highlighting talking points in the course.
• Quick Reference Guide: Two-page cheat sheet of tips and facts covered in the course.
• Outline: Word document that outlines the overview and objectives of the course and summarizes each session to be covered.
• Exercise & Activities: Contain different exercises and activities to ensure learning as well as energizing the delegates.
• Guideline to run exercises: In the Instructor’s guide you will find all detail guideline to run exercises and activities.
• Session Plan: Contains time wise session plan.
• Course Evaluation: Contains some standard and course related question to evaluate the course.
• Personal Action Plan: Contain a format where Participants can prepare Personal Action Plan for applying learning from the program.

 

Course Content Brief:

 

Course Overview: You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

 

Good Boss versus Bad Boss: In this session, common mistakes made by bad managers are discussed, along with qualities of good bosses.

 

The Boss as a Leader: Next, the differences between being a boss and being a leader are explored.

 

Communication is Key: Then, students will learn about the importance of communication between staff members and supervisors and discuss how to provide effective feedback.

 

Common Sense: Next, ideas regarding being a great leader will be explored, using one tool: common sense.

 

The Science Behind Good Leadership: In this session, students will learn how to make employees feel valued, appreciated and important, as well as different ways to reward them for their dedication.

 

Emotional Intelligence: Next, students will learn what it means to be emotionally intelligent and how to develop this.

 

Elements of Success : The last session of the workshop provides additional tips for becoming a successful leader.

 

Workshop Wrap-Up: At the end of the course, students will have an opportunity to ask questions and fill out an action plan.

 

 

Certification:

 

Certificate of achievement: Delegates need to qualify [70% marks] in the exam to get Certificate of Achievement. As this course is endorsed by International Professional Accreditation Council [IPAC], the certificate will also contain the endorsed logo of IPAC. No additional fee is required for exam or certification.

 

Copyright

 

All rights reserved world-wide under International Bangladesh copyright agreements. No part of this document can be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without the prior written permission of World Academy for Research & Development [WARD]. Only the delegate who purchased this licensed version [one license] can use for his or her self-development purpose or can use in training programs to be facilitated by the respective license holder.

 

Courseware Version: 3.0

 

   Read more   
Major areas to be covered:

Sl No	Title	Document type	Description
1	Instructor’s Guide	Word Document	125 pages
2	Participants Workbook	Word Document	93 Pages
3	Self Study Guide	Word Document	99 Pages
4	PowerPoint Presentation	PowerPoint file	1 file covering all topic
5	Pre Test question	Word Document	1 Copy
6	Post Test Question	Word Document	1 Copy
7	Answer Key for Pre & Post Test	Word Document	1 Copy
8	Pre-Assignment	Word Document	Standard version
9	Exercises & Activities	Word Document	Topic wise
10	Guideline to run exercises	Word Document	Exercise wise
11	Session Plan	Word Document	Standard Version
12	Quick Reference Guide	Word Document	Standard Version
13	Course Evaluation Format	Word Document	Standard version
14	Personal Action Plan Format	Word Document	Standard Version

Details:

Introduction about Program:

 

Success as a manager is heavily influenced by how well your team operates and what kind of results they achieve. Is your team able to solve problems? Can they resolve conflict? Are they enthusiastic and motivated to do their best? Do they work well together? This workshop is designed for participants who want to develop their team leadership skills and unleash the talent of their individual team members.

 

This three-day workshop will help you teach participants how to:

• Identify different types of teams.
• Build teamwork by recognizing and tapping into the twelve characteristics of an effective team.
• Promote trust and rapport by exploring your team player style and how it impacts group dynamics.
• Recognize the key elements that move a team from involvement to empowerment and how to give these elements to your team.
• Develop strategies for dealing with team conflict and common problems.
• Understand how action planning and analysis tools can help your team perform better.

Brief about the documents included in the Package:

• Instructor’s Guide: Contains all textbook information plus this preface, icebreakers, activities, delivery tips, and more!
• Participant’s Workbook: Contains material explanations covered in the workshop along with exercise and activity details
• Self-study Guide: Contains details of topics covered in the workshop for self understanding.
• Pre-Assignment: Task for participants to complete before the workshop to get them thinking about the learning that will take place.
• PowerPoint Slides: PowerPoint presentation highlighting talking points in the course.
• Quick Reference Guide: Two-page cheat sheet of tips and facts covered in the course.
• Outline: Word document that outlines the overview and objectives of the course and summarizes each session to be covered.
• Exercise & Activities: Contain different exercises and activities to ensure learning as well as energizing the delegates.
• Guideline to run exercises: In the Instructor’s guide you will find all detail guideline to run exercises and activities.
• Session Plan: Contains time wise session plan.
• Course Evaluation: Contains some standard and course related question to evaluate the course.
• Personal Action Plan: Contain a format where Participants can prepare Personal Action Plan for applying learning from the program.

 

Brief about Contents:

 

Course Overview: You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

 

Organizations Today: To begin the day, we will look at how changes in organizations have affected teams.

 

Types of Teams: During this session, we will define the word “team.” We will also look at some different team models, including traditional teams, task forces, and virtual teams.

 

Team Norms: In this session, participants will establish some team norms: ground rules that a team can use to help them work together.

 

The TORI Team Building Model: One way of looking at team development is the TORI model. Participants will experience this model through a fun exercise.

 

Beckhart’s Activities: In 1972, Richard Beckhart said that there are four activities a group should perform on a regular basis if they desire to grow into a team. Since researchers today still agree on these four activities, we will spend some time exploring each activity.

 

The Four Stages of Team Development: Every group of people, whether they are a team or just a group working together, grows and evolves. We will spend this session looking at Bruce Tuckman’s five stages of team development: forming, storming, norming, performing, and adjourning.

 

Characteristics of Great Teams: The 12 characteristics of effective teams were developed by Glenn Parker, who has devoted his whole life’s work to studying teams. We will discuss the first four characteristics in this session.

 

Civilized Disagreements and Consensus: This session will focus on the next two characteristics: civilized disagreements and consensus decisions.

 

Open Communication: Next, participants will learn tips for open team communication, Parker’s seventh characteristic of effective teams.

 

Clear Roles and Assignments: This session is all about Parker’s eighth characteristic.

 

Shared Leadership: This session is all about Parker’s ninth characteristic. Participants will also explore shared leadership through a fun activity.

 

Team Player Types: During this session, participants will score their pre-assignment. Participants will then work in small groups to discuss the strengths and weaknesses of their team player style. This will address the final three characteristics of effective teams.

 

The Trust/Relationship Model: In this session, participants will look at how trust impacts relationships through a lecture and small group work.

 

Lateral and Vertical Thinking: This session will examine two types of thinking: lateral and vertical. We will also look at how these thinking models affect creativity.

 

Creative Team Thinking : During this session, participants will discuss various creative thinking methods, including brainstorming and brainwriting. They will also discuss Edward De Bono’s six thinking hats.

 

Team Shaping Factors: First, participants will discuss the four factors that shape a team during a lecture. Then, participants will apply the knowledge to a case study.

 

Solving Problems: Team problem solving needs a three-phase approach: problem identification, decision making, and planning and organizing. We will look at this model through a combination of lectures and group work.

 

Interventions for Team Leaders: This session will look at some common problems that teams face and some recommended solutions.

 

Resolving Conflict: Solving conflict in a positive way is key for building a strong team. This session will look at tips for resolving conflict. Participants will also take part in a role play to demonstrate the concepts learned.

 

SWOT Analysis: Performing an analysis of the team’s strengths, weaknesses, opportunities, and threats can be a great tool for development. We will discuss how to perform such an analysis, and then participants will work in small groups to complete a case study.

 

Developing Team Action Plans: To wrap up the course, we will look at some planning tools that teams can use to help them grow and improve, including improvement plans and action plans.

 

Workshop Wrap-Up: At the end of the course, students will have an opportunity to ask questions and fill out an action plan.

 

Certification:

 

Certificate of achievement: Delegates need to qualify [70% marks] in the exam to get Certificate of Achievement. As this course is endorsed by International Professional Accreditation Council [IPAC], the certificate will also contain the endorsed logo of IPAC. No additional fee is required for exam or certification.

 

Copyright

 

All rights reserved world-wide under International Bangladesh copyright agreements. No part of this document can be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without the prior written permission of World Academy for Research & Development [WARD]. Only the delegate who purchased this licensed version [one license] can use for his or her self-development purpose or can use in training programs to be facilitated by the respective license holder.

 

Courseware Version: 3.0

 

   Read more   
Major areas to be covered:

Sl No	Title	Document type	Description
1	Instructor’s Guide	Word Document	46 pages
2	Participants Workbook	Word Document	36 Pages
3	Self Study Guide	Word Document	44 Pages
4	PowerPoint Presentation	PowerPoint file	1 file covering all topic
5	Pre Test question	Word Document	1 Copy
6	Post Test Question	Word Document	1 Copy
7	Answer Key for Pre & Post Test	Word Document	1 Copy
8	Pre-Assignment	Word Document	Standard version
9	Exercises & Activities	Word Document	Topic wise
10	Guideline to run exercises	Word Document	Exercise wise
11	Session Plan	Word Document	Standard Version
12	Quick Reference Guide	Word Document	Standard Version
13	Course Evaluation Format	Word Document	Standard version
14	Personal Action Plan Format	Word Document	Standard Version

Details:

Introduction about Program:

 

Virtual workers and virtual teams are an essential part of today’s workforce. More than ever, people are using technology to work anywhere, anytime.

 

There are big benefits to today’s virtual workplace, but there can be big challenges, too. This one-day course will teach managers and supervisors how to prepare employees for the virtual workplace, create telework programs, build virtual teams, leverage technology, and overcome cultural barriers.

 

This one-day workshop will help you teach participants how to:

• Create a virtual workplace strategy
• Develop, implement, and maintain telecommuting programs
• Build a virtual team and lead them to success
• Plan and lead virtual meetings
• Use technology to support a virtual workplace
• Overcome cultural barriers when leading virtual teams
• Develop their virtual leadership skills

Brief about the documents included in the Package:

• Instructor’s Guide: Contains all textbook information plus this preface, icebreakers, activities, delivery tips, and more!
• Participant’s Workbook: Contains material explanations covered in the workshop along with exercise and activity details
• Self-study Guide: Contains details of topics covered in the workshop for self understanding.
• Pre-Assignment: Task for participants to complete before the workshop to get them thinking about the learning that will take place.
• PowerPoint Slides: PowerPoint presentation highlighting talking points in the course.
• Quick Reference Guide: Two-page cheat sheet of tips and facts covered in the course.
• Outline: Word document that outlines the overview and objectives of the course and summarizes each session to be covered.
• Exercise & Activities: Contain different exercises and activities to ensure learning as well as energizing the delegates.
• Guideline to run exercises: In the Instructor’s guide you will find all detail guideline to run exercises and activities.
• Session Plan: Contains time wise session plan.
• Course Evaluation: Contains some standard and course related question to evaluate the course.
• Personal Action Plan: Contain a format where Participants can prepare Personal Action Plan for applying learning from the program.

 

Brief about Contents:

 

Course Overview: You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

 

Defining the Virtual Workplace: To begin the course, participants will learn some terms related to the virtual workplace. Participants will also explore some advantages and disadvantages that the virtual workplace can have.

 

Creating Virtual Workplace Programs: This session will provide a list of elements to include in a virtual workplace strategy. Setting employees up for telework and tips for managing performance will also be covered.

 

Technology Tips and Tricks: Next, participants will consider what tools they can incorporate into their virtual workplace program.

 

Building Virtual Teams: In this session, participants will learn about Tuckman and Jensen’s five stages of team development and how they apply to virtual teams. They will also learn how to choose a virtual team and ways to ensure its success.

 

Leading Virtual Team Meetings: This session will give participants some guidelines for scheduling and conducting team meetings. They will also have an opportunity to practice a virtual team meeting.

 

Working with Cross-Cultural Teams: Next, participants will learn how to overcome cultural barriers in virtual teams.

 

Virtual Leadership Strategies: To wrap up the course, participants will share their favorite virtual leadership techniques. We will also share some ideas of our own.

 

Workshop Wrap-Up: At the end of the course, students will have an opportunity to ask questions and fill out an action plan.

 

Certification:

 

Certificate of achievement: Delegates need to qualify [70% marks] in the exam to get Certificate of Achievement. As this course is endorsed by International Professional Accreditation Council [IPAC], the certificate will also contain the endorsed logo of IPAC. No additional fee is required for exam or certification.

 

Copyright

 

All rights reserved world-wide under International Bangladesh copyright agreements. No part of this document can be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without the prior written permission of World Academy for Research & Development [WARD]. Only the delegate who purchased this licensed version [one license] can use for his or her self-development purpose or can use in training programs to be facilitated by the respective license holder.

 

Courseware Version: 3.0

 

   Read more   
Major areas to be covered:

Sl No	Title	Document type	Description
1	Instructor’s Guide	Word Document	100 pages
2	Participants Workbook	Word Document	86 Pages
3	Self Study Guide	Word Document	94 Pages
4	PowerPoint Presentation	PowerPoint file	1 file covering all topic
5	Pre Test question	Word Document	1 Copy
6	Post Test Question	Word Document	1 Copy
7	Answer Key for Pre & Post Test	Word Document	1 Copy
8	Pre-Assignment	Word Document	Standard version
9	Exercises & Activities	Word Document	Topic wise
10	Guideline to run exercises	Word Document	Exercise wise
11	Session Plan	Word Document	Standard Version
12	Quick Reference Guide	Word Document	Standard Version
13	Course Evaluation Format	Word Document	Standard version
14	Personal Action Plan Format	Word Document	Standard Version

Details:

Introduction about Program:

 

Abigail Van Buren, the writer of Dear Abby, once said, “There are two kinds of people: those who come into a room with the attitude, ‘Here I am!’ and those who have the attitude, ‘There you are!’”

 

This course is a two-day exploration about the type of impact we want to have in life and work. Participants will consider and define the influence that they can have on their life and work. They will also learn skills for success and how to create those circumstances.

 

Specific learning objectives for participants include:

• Speak in terms of the impact and influence that they want to have in life and work
• Understand their personal style in terms of their personal brand
• Develop skill in areas like focus, concentration, and communication to support their brand
• Build credibility and trust by living their brand
• Take ownership of their image, both online and in person

Brief about the documents included in the Package:

• Instructor’s Guide: Contains all textbook information plus this preface, icebreakers, activities, delivery tips, and more!
• Participant’s Workbook: Contains material explanations covered in the workshop along with exercise and activity details
• Self-study Guide: Contains details of topics covered in the workshop for self understanding.
• Pre-Assignment: Task for participants to complete before the workshop to get them thinking about the learning that will take place.
• PowerPoint Slides: PowerPoint presentation highlighting talking points in the course.
• Quick Reference Guide: Two-page cheat sheet of tips and facts covered in the course.
• Outline: Word document that outlines the overview and objectives of the course and summarizes each session to be covered.
• Exercise & Activities: Contain different exercises and activities to ensure learning as well as energizing the delegates.
• Guideline to run exercises: In the Instructor’s guide you will find all detail guideline to run exercises and activities.
• Session Plan: Contains time wise session plan.
• Course Evaluation: Contains some standard and course related question to evaluate the course.
• Personal Action Plan: Contain a format where Participants can prepare Personal Action Plan for applying learning from the program.

 

Brief about Contents:

 

Course Overview: You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

 

Importance of a Personal Brand : First, we will define what a brand is and what its elements are. We will also explore how to define the wow factor and what success means.

 

Your Brand Approach To Others: Next, participants will complete an assessment to help them define their brand style.

 

Looking at the Outside: First impressions can have a big impact on a brand. In this session, participants will learn how to dress for success, show proper etiquette, and monitor their voice.

           

Looking at the Inside: This session will help participants develop skill at concentrating, getting work done, and building their confidence.

 

Setting Goals: If participants really don’t know what they want, it’s hard to represent their brand and have the desired impact. In this session, participants will use the SPIRIT framework to set some brand-related goals. Techniques for developing flexibility and resiliency will also be discussed.

 

Networking for Success: This session will give participants some ways to use networking to build their brand.

 

Communication Strategies: Good communication skills are another important part of personal impact. This session will explore speaker and listener biases, active listening skills, and difficult communication situations.

 

Building Your Credibility: Credibility can make or break a brand. This session will give participants five ways to develop trusting relationships.

 

Brand You: In this session, participants will learn about the different elements of a personal brand. They will also start designing and outlining their brand standards.

 

Living Your Brand: Next, participants will discover ways to demonstrate their brand.

 

Managing Your Social Media Presence: In this session, participants will learn how to find out what people are saying about them online and why it matters.

 

Having Influence: This session will share persuasion, negotiation, and negation techniques to help participants have real impact.

 

Dealing with Challenging People: In order to have a real impact, we must be able to work with all types of people. This session will give participants a framework to get to the heart of any problem. They will also learn some strategies for handling common types of difficult people.

 

Presentations and Meetings: In this session, participants will learn how to make the most of public speaking and meetings.

 

Workshop Wrap-Up: At the end of the course, students will have an opportunity to ask questions and fill out an action plan.

 

Certification:

 

Certificate of achievement: Delegates need to qualify [70% marks] in the exam to get Certificate of Achievement. As this course is endorsed by International Professional Accreditation Council [IPAC], the certificate will also contain the endorsed logo of IPAC. No additional fee is required for exam or certification.

 

 Copyright

 

All rights reserved world-wide under International Bangladesh copyright agreements. No part of this document can be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without the prior written permission of World Academy for Research & Development [WARD]. Only the delegate who purchased this licensed version [one license] can use for his or her self-development purpose or can use in training programs to be facilitated by the respective license holder.

 

Courseware Version: 3.0