Certified KPI Specialist

AoE

Discussion Points

Case, Practice & Exercises

AoE-1: Business Competency

• Financial Intelligence
• Business Value Driver
• Business Strategy
• Competitor Analysis
• Organizational Comprehension
• Management Skills

• Business Model
• Business Analysis Case

AoE-2: Process Competency

• Process Mapping
• Process Dependency
• Process reengineering
• Process Measurement
• Process Monitoring
• Process Controlling

• Process Reengineering case, exercise,
• Process designing Method

AoE-3: Result Chain Analysis Competency

• Clarification of Result
• Dissection of Result
• Alignment of Competency-Effort-Result
• Alignment of Action with Result Component
• Designing KPI based on Result Chain

• Result Analysis Case
• Result Dissection Exercise

AoE-4: KPI Technical Competency

Module-1: Anatomy of Performance Management System

• Performance Measurement Vs Performance Management
• Objective of PMS
• Methods of PMS
• ACER Model for PMS
• Tools for PMS
• Organizational Performance Vs Team Performance Vs Individual Performance
• Challenges of PMS

• Analysis of Performance
• PMS tool development

Module-2: KPI Chemistry

• KPI Life Cycle
• KPI Terminology like: RA, KRA, PI, KPI, RI, Goal
• KPI Concept
• Types of KPI
• Characteristics of KPI based PMS
• Benefits of KPI in Business

• Types identification
• KPI Story telling

Module-3: KPI Culture

• Everything is Quantifiable
• Awareness of KPI based PMS
• KPI for Personal, Social and Professional life
• Buy In for KPI Project
• KPI for individual, Team and Organization

• Example of KPI in different area
• Tools and techniques for KPI culture

Module-4: KPI Designing

• Concept of RIGHT KPI
• FSP₄ model for Organizational KPI Design
• SIdO Model for Departmental KPI Design
• ACER / TRICA model for Individual KPI Design
• Tools/ Formats for KPI design
• KPI Selection/ development technique
• Step for developing KPI
• KPI selection criteria
• Techniques for giving weightage of KPI

• Design KPI for Organization
• Design KPI for different Function
• Design KPI for different Individual

Module-5: KPI Selection

• KPI selection for organizational scorecard;
• KPI selection sources;
• KPI Grouping
• KPI selection criteria
• Balanced Score Card for KPI selection
• CEEPP for KPI Selection

• Selection of KPI based on BSC, CEEPP & IFO Model

Module-6: KPI Measurement & Analysis

• Data Gathering for KPI Measurement
• Analysis of KPI Achievement
• Data Visualization for KPI Achievement

Reward Management for KPI Achievement

• KPI Analysis

Module-7: KPI for Business Performance Analysis

• Design Business Focused KPI
• Validation of Business KPI achievement with Business Strategy
• Navigation of Organization through KPI analysis for Business Performance

• Development of Business Focused KPI
• Analytical tool for Business Centric KPI

AoE-5: Role Profiling Competency

• Role Clarification
• Role Deliverables
• Role Competencies
• Role analysis through RACI

• Role Analysis Exercise

AoE-6: Goal Setting Competency

• Define Goal borderline
• Organization SWOT
• Individual SWOT
• Industry Knowledge
• Goal alignment in different level
• Benchmark Setting
• Steps for Goal Setting
• Goal Setting formats and tools

• Goal setting for different level KPI

AoE-7: Project Management Competency

• Project Analysis
• Project Proposal
• Project Selling
• Project Planning
• Communication
• Project Implementation
• Project Monitoring
• Progress Evaluation
• Project Closing
• Project Follow-up
• Role and Responsibility of KPI Project Owner
• Role and Responsibility of KPI Team
• Competency Framework for KPI Team Leader and members
• Role of Management in KPI Implementation
• Action Plan for KPI Implementation Project
• KPI Implementation: Challenges and way forward

• Role of Management in KPI Project
• Role of KPI Team
• Challenges and Way forward