Module-1: Anatomy of Performance Management System
Performance Measurement Vs Performance Management
Objective of PMS
Methods of PMS
Tools for PMS
Organizational Performance Vs Team Performance Vs Individual Performance
Challenges of PMS in Bangladesh Perspective
Analysis of Performance
PMS tool development
Module-2: KPI Chemistry
KPI Terminology like: RA, KRA, PI, KPI, RI, Goal
DNA of KPI
Types of KPI
Characteristics of KPI based PMS
Benefits of KPI in Business
KPI Story telling
Module-3: KPI Culture
Awareness of KPI based PMS
KPI for Personal, Social and Professional life
Buy In for KPI Project
KPI for individual, Team and Organization
Example of KPI in different area
Tools and techniques for KPI culture
Module-4: Competency Framework for KPI Professional
Area of Excellence (AoE)-1: Business Competency
AoE-2: Process Competency
AoE-3: Result Chain Analysis Competency
AoE-4: Functional Integration Competency
AoE-5: Role Profiling Competency
AoE-6: Project Management Competency
AoE-7: Goal Setting Competency
Identification of specific Competency in each AoE
Module-5: KPI Designing
Concept of RIGHT KPI
Tools/ Formats for KPI design
KPI Selection/ development technique
Step for developing KPI
KPI selection criteria
Techniques for giving weightage of KPI
Design KPI for Organization
Design KPI for different Function
Design KPI for different Individual
Module-6: KPI Selection
KPI selection for organizational scorecard;
KPI selection sources;
Value Flow Analysis
KPI selection criteria
Result Chain Analysis
Balanced Score Card for KPI selection
CEEPP for KPI Selection
Selection of KPI based on BSC, CEEPP & IFO Model
Module-7: Goal Setting against KPI
Steps for Goal Setting
Goal Setting formats and tools
Goal setting Organizational, Functional and Individual level KPI
Module-8: KPI Analysis
Data Gathering for KPI Achievement
Analysis of KPI Achievement
Data Visualization for KPI Achievement
Reward Management for KPI Achievement
Module-9: KPI Project Implementation
Role and Responsibility of KPI Project Owner
Role and Responsibility of KPI Team
Competency Framework for KPI Team Leader and members
Role of Management in KPI Implementation
Action Plan for KPI Implementation Project
KPI Implementation: Challenges and way forward
Role of Management in KPI Project
Role of KPI Team
Challenges and Way forward
Business is challenging, especially during difficult economic times. It is also extremely competitive and our customers are becoming increasingly discerning. As a result business leaders and senior executives are all looking to improve performance, minimize errors and seek out new and novel ways to gain the edge over their competition. KPIs – when properly understood and used effectively provide a powerful tool in achieving just that.
KPIs are a ubiquitous in modern business. They are everywhere – common almost. And yet businesses that are using KPIs correctly and effectively are not common. Knowing about KPIs and understanding their relevance is ofcourse important and we’ll explore these essential topics in this workshop. But, when push comes to shove KPIs are only really useful if you identify the right ones to measure for your business and only measure those ones. They will only deliver mission critical data if you then use the KPIs and analyze what they tell you on a regular basis to inform and illuminate your decision making.
This workshop is therefore specifically designed to ensure that you design, implement and use KPIs correctly for the maximum impact with the minimum fuss. When used properly KPIs can become the compass that can guide you through even the choppiest of corporate waters leading your business to even greater success and prosperity.
Objective/ Benefit: After completion of this course participants will be able to:
Module-1: The backbone of business : Communication
Concept of communication
Principles of Communication
Modes of Communication
Channel of Communication
Business Communication in a Corporate function
Business communication – The basic purposes in the organization
Module-2: Communication Formula : Model, Techniques & Strategies
Monroe’s motivated sequence
The 7Cs of communication
The Johari window: An effective communication Model
The Betari box
The Fog Index: Tool for analyzing writing effectiveness
Module- 3: Flash up on language
ESP syllabus : the easiest outline for being master of your customized area
Productive & receptive skills in English language
UK vs USA English
Phonetics : IPA chart
Module-4: Business writing for day to day corporate Communication
Writing Tool: Business Letter
Format, Different parts & linguistic expressions for that
Types of Business Letter
direct & Indirect approach of letter
How to write Good news letter & Bad newsletter
Writing Tool-1: Email:
Parts, Formats & linguistic expression of Email
Etiquette & Netiquette of Email writing
Writing Tool: Memo
Format, Different parts & linguistic expressions for that
Four Purposes of Memo
Rules & Norms for Memo writing
Example of Memo
Writing Tool: Minutes
Formats of Meting Minutes
Basic guideline to write Meeting minutes
Sample of meeting minutes
Module –5: Verbal Communication (Speaking)
Fluency Or Accuracy ?
Tips to be fluent
Understanding Body Language
Communication for Conducting Meeting
Business Presentation: Self-Management, Audience Management, Logistic Management
Speaking practice in real life situation
Module –6: Avoiding Common Error
Error in vocabulary
Error in grammar
Error in pronunciation
Module-7: Application of Communication in Corporate environment
Communication in Conflict resolution
Major communication barriers
Strategies for overcoming language barriers
Module- 8: Grammar talks
Making grammar easy
Learning grammar inductively
Demand oriented grammar items
Learning through exercise
In a world with ever-growing levels of globalization and interconnectivity, the importance of prompt and appropriate forms of communication increases rapidly. With trade relations between companies from all over the world, the need for a common language to communicate in is undeniable. English is the language mostly used between any internationally acting company and agent. This is not only true for companies that do business within the English-speaking world, but also for companies from other countries that use English as their chosen language to communicate in - their lingua franca. Therefore, the knowledge of English that is specifically used within business contexts is very important. Improving your personal skill of business English or corporate English can have a high impact on your career, whether you are just at the beginning of it and start learning or whether you want to improve your already existing skills.
Corporate English is considered a special branch within the general studies of English due to the use of specialized vocabulary and jargon. A good grasp of the knowledge of English in general as well as a deep understanding of special forms are needed to successfully build a career in an international environment. This knowledge is important for both written and oral forms of communication, such as email, letters, phone calls, meetings, presentations and many more.
Most certainly, you are asking yourself the question in how far corporate English varies from general English if there are more similarities than differences. Even if you have tremendous English skills, you might lack specific knowledge of English that is used in a corporate world or business and trade environment. Business English courses focus on skills that are applicable to the workplace, on special vocabulary that you might encounter during phone calls, negotiations, meetings, etc. and also on general topics that occur within international trade relations.
This course is designed for the EFL (English as a Foreign Language) learners of Elementary &Mid level for their professional development. This course deals with the basic English necessary to deal the daily activities at the work place. It is aimed to cover Corporate Communication essentials, Writing & Speaking Skill along with the special emphasis on related Linguistic items, Phrases & vocabulary and some other general aspects of English for daily corporate communication.
Resource Person: Tiash Mahjabin, Certified Professional Trainer, Business English and Communication Training Specialist
Tiash Mahjabin is a Trainer of Business communication & Eng. Language, having more than 7 years’ experience in English Language Teaching and Training. She has her expertise in CLT [Communicative Language Teaching] method of Teaching and Learning & different EFL (English as a Foreign Language) training methodology.
She designed and conducted different English Language Courses & workshops concentration on ESP [English for Specific Purpose] based outline what leads to fulfill the customized demand of different group of professionals . She facilitated many sessions as Public Program as well as customized corporate programs for different corporate. She takes session at BUTex.
She has experience and expertise in designing and facilitating workshops, trainings and short courses on ‘English at Work Place’, ‘Business English for Professionals’ , ‘Corporate English’ ,‘English in Day to Day Use’, ‘English Grammar for Corporates’, ‘Business English Writing’, ‘English in Regular Conversation in Corporate’,‘Pronunciation in British Accent’, ‘Pronunciation in American Accent’, ‘Easy way of learning Phonetics’ & ‘Common Mistakes in Business English’ etc. She facilitates both public & corporate programs personally & under the banner of WARD, bdjobs, BJTI .
Academically she holds an M.A. in Applied Linguistics & English Language Teaching (ELT). Prior to this she has an M.A & B.A. in English Language and Literature. She has also completed Post Graduate Diploma in HRM (PGDHRM) and Graduate Diploma in HRM (GDHRM). She is pursuing her MBA in HRM. She is pursuing TEASOL in Business English.
She has some research based works on “Theories of Adult Learning, Inductive method of grammar enhances learning, “Learning Strategies In SLA (English as a second language)” “ Impact of CLT method in EFL classes”. She served as an English Language Teacher for Maple Leaf International School for 4 years. She is competent in Pronunciation both in British and American accent;
Training Date: 06 Mar, 2020 Trainer Name: Mr. A.N.M. Shahjahan, Former Director of Human Resources, Director of Training, Dhaka Sheraton Hotel, Former General Manager Jamuna Resort Ltd., Coordinator, Skills for Employment Investment Program (SEIP) and Director, BJTI
Human Resource Management is an integral part of any organization. It as been recognized by the top management as well as owner of any organization that the sustainability and growth of any organization is highly depends on the operation of HR function in the organization. To meet up this challenges HR professionals need to be more skilled and competent.
This course will provide a holistic view of entire HR function for any organization. The basic area of HR operation has been covered under this course. After successful completion of this course any professional can understand, operate and upgrade different functions of HR as per the requirement of organization.
Participants of this course will also be equipped through some tools & formats to be used in different HR functions. Young HR professionals will be highly benefited from this course. As well as people form other department will also be benefited to know the operation of HR in any organization by joining this course
Objective of the Course: After successful completion of this course, participants will be:
1.Able to understand the basic function of HR in any organization
2.Able to run HR operations
3.Equipped with some tools and formats of HR department
4.Able to enhance productivity and performance of employees
5.Able to introduce SMART reporting system for self-monitoring
Resource Person: Rupak M Nasrullah Zaidi, KPI, OD & HR Practitioner, Business & Management Consultant
Mr. Zaidi is Training, Organization Development and HR specialist having more than 18 years’ experience in different industry. He is a Business Process Reengineering Consultant. He is a senior Fellow of Management & Strategy Institute – USA. He has exposure as KPI consultant at home and abroad. He is Member of KPI Institute Australia. He has completed Masters in HRM under the University of Dhaka. He received World Training & Development Leadership Award in 2016. He is a certified Lean Office Professional. He is a Professional International Member of Association for Talent Development [ATD, largest association for training & development worldwide], a member of Certified Professional Trainer Network [CPTN] - Canada & certified Trainer from City & Gild– UK. He is also member of American Management Association (AMA) and Society for Human Resource Management (SHRM) USA. He is also a Management Consultant accredited by Institute of Management Consultant Bangladesh. Mr. Zaidi attended as speakers in International Conferences in Singapore, Malaysia, India, Bangladesh and Nepal. He is also guest faculty for Public & Private Universities in Bangladesh.
Mr. Zaidi has rendered Consultancy Service for Business Process Reengineering, Setting KPI, designing effective Performance Management System, Running Assessment Centre, Organization Restructuring, HR Audit, Process Development, and Competency Mapping for Human Resources, Organization Development, for more than 30 organizations at home and abroad. He is an expert Performance Coach for different functions. He has conducted training in different countries including Singapore, Malaysia, India, Nepal, Bangladesh.
He has conducted training in different organization on different soft and hard skill. He is an expert trainer in HR, Operational Excellence, Office Kaizen, Office ‘5 S’, Lean Office, Salesmanship, Organization Development, Organizational Leadership, Team Building, Change management, Negotiation, Customer Service and other soft skills. He has also exposures in Management Consulting. He did consultancy for more than 15 organizations regarding their HR & Compliance Audit. He also did management consultancy for organization restructuring and development, HR Auditing, HR Setup. He also runs Assessment Center for different organization. He is an HR Auditor and also a good motivational speaker. He worked on Training with renowned multinational, national, group of companies on different topics.
He has contributed in the HR Development in the country through his research based studies, knowledge sharing sessions, analytical paper preparation, information based module and material preparation and sharing. He is now servicing in Power Grid Company of Bangladesh Ltd. as DGM-HR. He is the Secretary General of Professional Society for Bangladesh [PSB]. He is the fellow member of Bangladesh Society for Human Resources management [BSHRM], member of Worldwide Trainers Forum.
Introduction to Bangladesh labor Act 2006 and Bangladesh labor Rule 2015
Classification of workers, Employers
Approval of Service Rules
License of Contracting Agencies
Misconduct, Punishment and Disciplinary Proceedings,
Employer and Employee control under section 28 (ka)
Appointment of Juvenile worker
Behavior with pregnant worker.
Health, Safety and Welfare
Function and eligibility of welfare officer
Formation and function of Safety committee
Child Room, Canteen and Canteen Management Committee,
working hour and OT calculation
Different type of Leave [Annual, Festival etc], its calculation and payment
Wage and Piece rate worker, wage deduction, ADR for Wage
Trade Union, CBA and its Registration,
Formation and function of Participation Committee
Profit Participation: Its rules and procedure
Formation of Provident Fund, Rules and Trusty Board
Power and responsibility of Director of Labor
Power and responsibility of Inspector’
Approval of Factory’s Layout plan and Registration Procedure
Different Forms and Reporting formats and procedure
After completion of the session participants will be able to :
Participant will be able to understand Labor law 2006 and Labor (amendment) Act,2013 properly from the practical experiences.
Participant will be able to understand the new changes in Labor (amendment) Act,2013
Participants will be able to understand all rules, regulations and discussion in the latest gazette of Bangladesh Labor Rules 2015
Participant will be able to draft the show cause letter, charge sheet, investigation, dismissal letter and able to understand the common mistakes, lacunas of the process in line with Labor (amendment) Act, 2013;
Participant will be able to handle and resolve industrial dispute in accordance to the new Labor (amendment) Act, 2013.
Who will be benefited:
Management/ MD/ CEO
HR Personnel / Potential HR Personnel
Management / HR Consultants
Compliance Personnel/ Practitioners
Factory Manager/ Administrator
Mr. Jafrul Hasan Sharif has over 17 years of experience, working in the field of corporate legal service, labor matter, compliance audit, and human rights issues as a lawyer. Mr. Sharif has vast experience in resolving labor disputes, legal implication of human resource management, labor compliance in the industries and alternative dispute resolution. Mr. Sharif has expertise on dealing labor, other civil and criminal cases in the lower and upper Judiciary.Currently Mr. Sharif working as a Labor Law expert in the labor law and policy reform committee of the Labor and Employment Ministry of the Government of Bangladesh, He drafted the Labor Law 2006, The Labor (amendment) Act 2013 and National Labor Policy of Bangladesh. The National Labor Policy 2012 approves by the cabinet after thirty two years of countries labor policy of 1982. He also drafted the labor Rule 2015, National Inspection Policy and Inspection Manual for the ministry of labor and Employment as a core member of the drafting committee. He also reviewed and supported the government to reform upcoming BEPZA Labor Act 2015. In addition, Mr. Sharif is a reputed resource person and experienced trainer on legal affairs, labor and industrial relations. He conducts training courses, workshops, seminars for government officials, corporate bodies, police officials, judges, lawyers and non-governmental organizations on Labor Laws, corporate legal issues, alternative dispute resolution, human rights and legal aid.
In addition, Mr. Sharif also contributed for developing human resource manual for the Readymade Garments Industries as per labor laws of Bangladesh; the document was prepared for IIFC, as a legal consultant of IIFC, a project of World Bank. He also contributed for developing social compliance training module for GIZ. He also worked as a GIZ consultant for developing social compliance standard for RMG industries in Bangladesh. He also works as labor expert to conduct Bangladesh Labor Assessment for US Mission under the US State Department in 2008 and 2014. He also Prepare code of conduct and labor compliance documents for Shrimp Processing industries of Bangladesh as legal consultant of USAID.
Mr. Sharif has Master’s and Bachelor’s degree in Law from the University of Dhaka and is an enrolled Lawyer of the Supreme Court of Bangladesh. He has completed his post graduation in personnel management in Bangladesh Institute of Management; he is also a certified lead auditor for SA 8000. Since January 2007 Mr. Sharif is also working as a regular resource person of Bangladesh Institute of Management (BIM) and Civil Service College (CSC) as a legal and labor law expert. He is also the member of National Occupational Health and Safety Council, an advisory council run by the government under the supervision of Ministry of Labor and Employment. Currently Mr. Sharif is a practicing lawyer of the Supreme Court of Bangladesh, senior partner and chairman of Attorneys, a legal and management consulting firm.
Mr. Jafrul Hasan Sharif advices different national and international organization like Grameen Phone, ROBI Axiata Ltd, Airtel, Ericson, NEC Corporation (Japan), Heidelberg Cement Group(Germany), Bata, Pan Pacific Sonorgaon Hotel, Ruposhi Bangla (Intercontinental) Hotel, Hotel Grand Sultan, R-pac ltd, Standard Chartered Bank, City Bank, Prime Bank Limited, Primark, Marico (India), Dabor (India), Emami (india), Summit Communications, Multiline GmbH (Germany), Source Direct International UK (Little wood), Campvally HK, Bohemian Travel Gear Ltd, Evergreen (BD) ltd China, King Kong Group, Hansol Group Korea, TUV SUD, Intertek, ITS Lab Test, MASCO Group, Up2date, Bangladesh Frozen Foods Exporters Association (BFFEA), Oxfam GB, MSF Holland, Project Concern International (PSI) USA, BWAA(Australia), Bangladesh Shrimp and Fish Foundation (BSFF) etc.